Entry Level Customer Service Representative

Job Title: Entry Level Customer Service Representative

At Zoom Vibe Co, we're not just a videography company; we're your visual storytellers, your memory-makers, and your partners in capturing life's most precious moments. With a passion for creativity and an eye for detail, our team of skilled videographers is on a mission to turn your events into cinematic experiences that you'll cherish forever.

Zoom Vibe Co is looking for a motivated Entry Level Customer Service Representative to provide top-notch support to clients. You’ll assist with inquiries, resolve issues, and ensure a seamless customer experience. This role involves responding to client communications via phone and email, scheduling service appointments, and maintaining client relationships.

Key Responsibilities:

• Address customer inquiries and resolve concerns.
• Schedule appointments and coordinate with the production team.
• Maintain accurate customer records.

Qualifications:

• High school diploma or equivalent
• Strong communication skills, both verbal and written
• Ability to handle challenging situations with professionalism and empathy
• Customer-first mindset with a strong attention to detail and problem-solving skills
• Proficient in basic computer skills and experience with customer service software is a plus

Benefits:

• Health, Dental, and Vision Insurance
• Paid Time Off (PTO) and Holidays
• Opportunities for Professional Development and Growth
• Collaborative and Creative Work Environment
• Flexible Work Schedule